Terms and Conditions

Conditions of Quote

The quote you receive is only an estimate, as we give you a quote when the mechanic has not seen the vehicle. The actual repair cost may vary due to possible unforeseen issues. We give you a quote under the assumption that the car is in good condition (other than the identified problem) under normal circumstances. If anything out of the ordinary arises, we will notify you, give you a new quote and only proceed with further work after you have approved of the new quote. Upon closer inspection of your vehicle, our mechanic may suggest additional work or a diagnostic inspection. We will inform you of the additional work needed and we will perform it at an additional charge. Otherwise, we will only do the work we were instructed to, based on the original quote.

Misdiagnosis

We highly recommend that we perform a diagnostic inspection on your car first. If you choose to diagnose the problem with your vehicle yourself or through another mechanic, Proper Motor Works will do the repair job, but will not be responsible if the problem is not fixed. We are only responsible for the work we were instructed to do. Although we will do our best to confirm the original diagnosis, if we are certain that the problem with your vehicle is different from the original diagnosis, we will inform you and there will be an additional charge for a diagnostic inspection. If the mechanic concludes that the customer’s diagnosis is wrong, the customer is required to pay a $100 forced cancellation charge.

Wrong Information Provided by the Customer

If you provide us with the wrong information about the vehicle or about the job, you will be subject to additional charges, which may include increased labour times and additional time taken to bring in the correct parts.

Conditions of Labour Only Work

Please note that if you choose to bring in your own parts, you will be subject to the following conditions:

• If you buy the wrong part, you will be subject to a $100 forced cancellation charge.
• If you don’t have all the parts required to complete the job, you will be subject to a forced cancellation charge, or extra charges as the mechanic will have to go and get the necessary parts.
• There is no guarantee that the part you provide will work or solve the issue.
• There is no warranty if you use your own parts.

Problem Diagnosis

When you request a diagnostic inspection, you accept that the diagnosis may require more than the allotted time period. If we have to go over the one hour, you will be notified before you are charged extra.

Pre-Purchase Inspections

This inspection and the opinions expressed are exactly that, opinions. Many parts perform perfectly until the moment of failure. Failure may occur suddenly and without warning. The inspector and/or all parties relative to the compilation of this report cannot accept liability for failures, which may occur after the inspection is completed. By accepting this report, the consumer acknowledges that the inspector and/or all parties relative to the compilation of this report cannot be held responsible for any and all alleged vehicle defects, and further, the consumer releases and holds harmless the inspector and/or all parties relative to the compilation of this report from any and all further claims on this vehicle. No warranty for this vehicle is implied or given by the inspector and/or all parties relative to the compilation of this report. In each case, the consumer has the opportunity to see the car in person before he or she buys the car. Buying this car based on this report alone is completely at the consumer’s’ own risk. Proper Motor Works provides a visual inspection of the vehicle. That statement is not meant to imply that we warranty the vehicle. We simply give you a good visual report on the vehicle. No warranty is implied or given. You must understand that the inspector will NOT find everything wrong on a particular vehicle. If a vehicle has a leak that is not constant (often called seeping,) the inspector might not detect it. He will not find every problem on a vehicle. The inspector simply inspects the vehicle. We do not counsel the buyer. We do not make recommendations on whether to buy a vehicle. As in all cases, the buyer makes his or her own decision on whether to buy a vehicle. We suggest that the best way to use the Inspection Service is to have us look at a vehicle and issue the report. Then if the vehicle seems to be what was represented to you by the seller, make a final inspection of the vehicle yourself, prior to purchasing the vehicle. We do not warrant the condition of any vehicle. That means we will be happy to look at the vehicle to see if there are any visible problems, but we are not providing any guarantees or warranties on the vehicle. Understand in advance that if you buy a vehicle and you find something wrong with the vehicle after your purchase, we will NOT reimburse any expenses that you are charged to fix the vehicle. This is not a mechanical warranty. Proper Motor Works, or its affiliates, inspectors, or their contractors related to the inspection, will NOT reimburse you for any repairs, mechanical failures or bodywork you have done after the purchase of a vehicle.

Permissions

It is up to the customer to obtain permissions for mobile automotive service to take place at the address given during booking. If service cannot be performed due to lack of permissions the full price of services will still be charged and no refund will be given.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Proper Motor Works (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using the contact section of this website.

WHO IS COVERED UNDER THE GUARANTEE?

This Guarantee, which is provided by Proper Motor Works, extends to you as the original purchaser of auto repair or maintenance services (the “Services”) provided by an Automotive Service Technician that you have requested and scheduled through our automotive repair service.

This Guarantee is not transferable, and does not extend to any person who may purchase your car after the Services are performed.

WHAT DOES THIS GUARANTEE COVER?

Subject to the exclusions, limitations and conditions set forth below, Proper Motor Works warrants that the Services will be free from defects in:

materials (i.e., that the parts replaced in the performance of the Services are not defective and perform as expected under normal usage conditions); and
workmanship (i.e., that the Services were performed correctly).

HOW LONG WILL COVERAGE UNDER THIS GUARANTEE LAST?

Proper Motor Works’s Guarantee lasts for 100 days of use, measured from the date the Services are provided. Note that any remedial work performed under this Guarantee will not restart the Warranty Period.

Some parts provided by mechanics scheduled through Proper Motor Works may carry a separate warranty that extends beyond the Warranty Period (e.g., some of the batteries used are covered by the manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply only to the materials, and the workmanship will be subject to the Warranty Period.

WHAT HAPPENS IN THE EVENT OF A DEFECT IN THE SERVICES DURING THE WARRANTY PERIOD?

If there is a defect in either the materials or workmanship of the Services within the Warranty Period, we will, at our option and at no additional cost to you:

engage a mechanic without charge to you to perform remedial service work and/or replace defective part(s) installed in connection with the Services, or
refund any amount actually paid by you to Proper Motor Works for the Services. (Note that any discounts or promotions you applied towards payment of the Services will not count as amounts you paid for purposes of any refund under this Guarantee.)
We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Services.

WHAT IS NOT COVERED BY THIS GUARANTEE?

This Guarantee does NOT cover:

Any damage to your car caused by abnormal use (such as use in a commercial venture), misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your car), alteration or tampering, or by external causes (such as accidents, fire, water and freezing);

Any work for which you have paid the mechanic directly, rather than making your payment through Proper Motor Works;

Any work not scheduled and processed through Proper Motor Works, including

any work performed by a mechanic originally introduced to you through Proper Motor Works to the extent such work was not scheduled and processed through Proper Motor Works,
any work performed by any mechanic or other person outside of our network of professional Automotive Service Technicians, and
any work performed by you;
Any issues unrelated to the Services ordered by you (e.g., if you order an alternator replacement because your car was not starting, and the car continues not to start after the alternator is replaced, this Guarantee does not cover the fact that the car does not start);

Any pre-existing condition with your car that is not known by the mechanic prior to starting the Services and that is discovered during or after the Services are performed (e.g., if you engage the mechanic to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle, not as a result of poor workmanship in repairing the valve cover gaskets; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Guarantee);

Any repairs that you request the mechanic perform beyond those included in the mechanic’s diagnosis of the problem, and which the mechanic performs, even if those additional repairs are needed to fix the issue you asked the mechanic to diagnose; provided, however, that if you authorize and pay for additional repairs through Proper Motor Works, such additional repairs would be included in the Services and covered by this Guarantee; and

Any consequential effects of the Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when our mechanic replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Guarantee).

This Guarantee is entirely void when:

Any parts not ordered through Proper Motor Works are installed by the mechanic; or

After receiving the Services, you take your car to a mechanic not scheduled and processed through Proper Motor Works to diagnose or repair a problem believed to be associated with such Services, without giving Proper Motor Works the first opportunity to inspect and remedy the problem (or to consent to an alternative mechanic to do so).

Whether this Guarantee does not apply or is otherwise void as to a particular warranty claim shall be at the sole discretion of Proper Motor Works.

You will be charged for one hour of labor fees if a service call is made under this Guarantee for an alleged defect determined not to be the result of a defect in materials or workmanship of the Services. You must pay for any non-warranty service ordered at the same time as any warranty service.

HOW DO YOU FILE A CLAIM UNDER THIS GUARANTEE?

To inquire about obtaining service under this Guarantee (if applicable), contact us through this website within the Warranty Period. When contacting us, please be prepared to describe the nature of the problem and to provide proof of purchase, including the work order number.

WHAT IS THE PROCESS FOR A CLAIM FILED UNDER THIS GUARANTEE?

Once you file a claim with us, our claims team will evaluate the claim. If deemed necessary and applicable, we will send a mechanic to inspect the problem. If the mechanic determines that there is a defect in materials or workmanship of the Services and we elect to perform remedial service work and/or replace defective part(s) installed (instead of providing a refund), we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.

If the mechanic determines that the claimed defect is not the result of a defect in materials or workmanship of the Services, you will be charged for one hour of labor fees.

WHAT HAPPENS IF YOU ARE OUTSIDE OUR SERVICE AREA WHEN YOU FILE A CLAIM?

If you file a claim and we determine that you are outside of our service area, we will either (in our sole discretion) authorize you to take your car to a repair shop that we select or to a registered automotive repair shop or dealer service centre that you select. If the repair shop or service centre determines that the claimed defect is a result of a defect in materials or workmanship of the Services, we will reimburse you for the cost of the repair up to the amount actually paid by you to us for the Services. (Note that any discounts or promotions you applied towards payment of the Services will not count as amounts you paid.) To receive reimbursement you must supply us with a copy of the inspection report and the repair invoice from the registered automotive repair shop or dealer service centre together with the repair shop or dealer service centre’s phone number.

MAY YOU KEEP ANY DEFECTIVE PARTS REPLACED UNDER THIS GUARANTEE?

No. All defective parts replaced under this Guarantee must be returned to us.