Service Guarantee

WHO IS COVERED UNDER THE GUARANTEE?

This Guarantee, which is provided by Proper Motor Works, extends to you as the original purchaser of auto repair or maintenance services (the “Services”) provided by an Automotive Service Technician that you have requested and scheduled through our mobile automotive service.

This Guarantee is not transferable, and does not extend to any person who may purchase your car after the Services are performed.

WHAT DOES THIS GUARANTEE COVER?

Subject to the exclusions, limitations and conditions set forth below, Proper Motor Works warrants that the Services will be free from defects in:

materials (i.e., that the parts replaced in the performance of the Services are not defective and perform as expected under normal usage conditions); and
workmanship (i.e., that the Services were performed correctly).

HOW LONG WILL COVERAGE UNDER THIS GUARANTEE LAST?

Proper Motor Works’s Guarantee lasts for 100 days of use, measured from the date the Services are provided. Note that any remedial work performed under this Guarantee will not restart the Warranty Period.

Some parts provided by mechanics scheduled through Proper Motor Works may carry a separate warranty that extends beyond the Warranty Period (e.g., some of the batteries used are covered by the manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply only to the materials, and the workmanship will be subject to the Warranty Period.

WHAT HAPPENS IN THE EVENT OF A DEFECT IN THE SERVICES DURING THE WARRANTY PERIOD?

If there is a defect in either the materials or workmanship of the Services within the Warranty Period, we will, at our option and at no additional cost to you:

engage a mechanic without charge to you to perform remedial service work and/or replace defective part(s) installed in connection with the Services, or
refund any amount actually paid by you to Proper Motor Works for the Services. (Note that any discounts or promotions you applied towards payment of the Services will not count as amounts you paid for purposes of any refund under this Guarantee.)
We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Services.

WHAT IS NOT COVERED BY THIS GUARANTEE?

This Guarantee does NOT cover:

Any damage to your car caused by abnormal use (such as use in a commercial venture), misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your car), alteration or tampering, or by external causes (such as accidents, fire, water and freezing);

Any work for which you have paid the mechanic directly, rather than making your payment through Proper Motor Works;

Any work not scheduled and processed through Proper Motor Works, including

any work performed by a mechanic originally introduced to you through Proper Motor Works to the extent such work was not scheduled and processed through Proper Motor Works,
any work performed by any mechanic or other person outside of our network of professional Automotive Service Technicians, and
any work performed by you;
Any issues unrelated to the Services ordered by you (e.g., if you order an alternator replacement because your car was not starting, and the car continues not to start after the alternator is replaced, this Guarantee does not cover the fact that the car does not start);

Any pre-existing condition with your car that is not known by the mechanic prior to starting the Services and that is discovered during or after the Services are performed (e.g., if you engage the mechanic to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle, not as a result of poor workmanship in repairing the valve cover gaskets; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Guarantee);

Any repairs that you request the mechanic perform beyond those included in the mechanic’s diagnosis of the problem, and which the mechanic performs, even if those additional repairs are needed to fix the issue you asked the mechanic to diagnose; provided, however, that if you authorize and pay for additional repairs through Proper Motor Works, such additional repairs would be included in the Services and covered by this Guarantee; and

Any consequential effects of the Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when our mechanic replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Guarantee).

This Guarantee is entirely void when:

Any parts not ordered through Proper Motor Works are installed by the mechanic; or

After receiving the Services, you take your car to a mechanic not scheduled and processed through Proper Motor Works to diagnose or repair a problem believed to be associated with such Services, without giving Proper Motor Works the first opportunity to inspect and remedy the problem (or to consent to an alternative mechanic to do so).

Whether this Guarantee does not apply or is otherwise void as to a particular warranty claim shall be at the sole discretion of Proper Motor Works.

You will be charged for one hour of labor fees if a service call is made under this Guarantee for an alleged defect determined not to be the result of a defect in materials or workmanship of the Services. You must pay for any non-warranty service ordered at the same time as any warranty service.

HOW DO YOU FILE A CLAIM UNDER THIS GUARANTEE?

To inquire about obtaining service under this Guarantee (if applicable), contact us through this website within the Warranty Period. When contacting us, please be prepared to describe the nature of the problem and to provide proof of purchase, including the work order number.

WHAT IS THE PROCESS FOR A CLAIM FILED UNDER THIS GUARANTEE?

Once you file a claim with us, our claims team will evaluate the claim. If deemed necessary and applicable, we will send a mechanic to inspect the problem. If the mechanic determines that there is a defect in materials or workmanship of the Services and we elect to perform remedial service work and/or replace defective part(s) installed (instead of providing a refund), we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.

If the mechanic determines that the claimed defect is not the result of a defect in materials or workmanship of the Services, you will be charged for one hour of labor fees.

WHAT HAPPENS IF YOU ARE OUTSIDE OUR SERVICE AREA WHEN YOU FILE A CLAIM?

If you file a claim and we determine that you are outside of our service area, we will either (in our sole discretion) authorize you to take your car to a repair shop that we select or to a registered automotive repair shop or dealer service centre that you select. If the repair shop or service centre determines that the claimed defect is a result of a defect in materials or workmanship of the Services, we will reimburse you for the cost of the repair up to the amount actually paid by you to us for the Services. (Note that any discounts or promotions you applied towards payment of the Services will not count as amounts you paid.) To receive reimbursement you must supply us with a copy of the inspection report and the repair invoice from the registered automotive repair shop or dealer service centre together with the repair shop or dealer service centre’s phone number.

MAY YOU KEEP ANY DEFECTIVE PARTS REPLACED UNDER THIS GUARANTEE?

No. All defective parts replaced under this Guarantee must be returned to us.